QSR drives 50% Uplift in Footfall with Custom Audience and Creative Ad Strategy

Situation

One of Australia’s most iconic Quick Service Restaurant (QSR) franchises partnered with Mindshare, a leading advertising agency, to promote their Value Box Range. 

Using Near’s proprietary DMP, Allspark, Mindshare was able to deliver an effective and targeted advertising campaign between September and January. The platform’s advanced audience curation tools enabled Mindshare to identify key, hard to reach segments, ensuring the Value Box Range was promoted to people who were most likely to be interested in it. 

The campaign’s results were impressive, with 15% of the activated audience coming from first-time customers, demonstrating the effectiveness of its targeting strategy and investment.

Challenge

Mindshare faced several challenges when promoting the Value Box Range, including taking market share from KFC, Australia’s largest chicken QSR chain. To succeed, Mindshare needed to develop a strategic approach that would drive customers to their stores. This required a deep understanding of the target audience, and the ability to reach the right customers at the right time.

Another significant challenge was the limited metrics available to track ROAS based on customer conversions, making it difficult to measure the campaign’s effectiveness and optimise the strategy.

Solution

In order to deliver a highly effective drive-to-store campaign, Near implemented its ‘Triple A’ approach:

Authentication:

Near curated three custom audience segments that were most likely to visit the QSR during its promotional period:

Fast-Food Lovers &
Frequent Fast-Food Visitors

People within 2km Radius of the QSR and Competitors

Customers who Visit KFC but not the QSR

Activation:

Near successfully activated these audiences by delivering engaging rich media ads through in-app and mweb channels. Leveraging the ‘Tap-to-Map’ creative format helped build brand awareness by enabling customers quickly locate their closest store.

Through our managed services, Mindshare was able to collaborate with Near and update the creative content to reflect the QSR’s changing Value Box offer, resulting in enhanced interaction and engagement with the target audience.

Attribution:

Near provided reporting after each burst of Value Box offering including total attributed footfall, attribution lift index, map views and cost per store visit by segment and ad channel. 

Near also offered valuable insights mid-campaign to assess performance against competitors and provide context for success. These metrics allowed Mindshare and the QSR to measure the effectiveness of the campaign and make data-driven decisions to optimise future advertising strategies.

Results

The campaign which aimed to promote the Value Box Range, delivered remarkable results. 

Some of the key outcomes include:

Increased footfall by 50% to the QSR restaurants nationally from the exposed audience.

New customer acquisition
accounted for 15% of total footfall.

Engaging ‘Tap-to-Map’ creative
recorded a ‘Map View’ CTR of 1.0%

Part of this success was due to mid-campaign optimisation, led by the insights provided by Near. This included delivery environment; competitor visitation analysis and; cross-store visitation; to identify additional competitor segments to target. The cost per attributed footfall and dwell time reports allowed Mindshare to determine conversions and ROAS, enabling them to make data-driven decisions to optimise future advertising strategies.